PRIVACY POLICY

Last updated: 3 December 2025

Suffolk Meadow Ice Cream (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, interact with us, or purchase our products.

If you have any questions, please contact us at: hello@suffolkmeadow.co.uk

1. Who We Are

Suffolk Meadow Ice Cream
Based in Suffolk, United Kingdom
Website: www.suffolkmeadow.co.uk
Data Controller: Suffolk Meadow Ice Cream

2. What Information We Collect

We may collect the following types of personal data:

Information you provide to us

  • Name

  • Email address

  • Phone number

  • Delivery information (if ordering products)

  • Payment details (processed securely by third-party providers)

  • Any information submitted through website forms

Automatically collected data

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited

  • Cookies and similar tracking technologies (Squarespace automatically collects certain analytics data for site performance)

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Respond to enquiries

  • Manage wholesale or trade accounts

  • Improve our website and customer experience

  • Send marketing communications (only if you opt-in)

  • Meet our legal obligations (e.g., tax, fraud prevention)

We will never sell your data to third parties.

4. Legal Bases for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Contract: to process orders or enquiries

  • Consent: for marketing communications

  • Legitimate interests: improving our website and services

  • Legal obligation: retaining financial records

5. Cookies

Our website uses cookies for functionality, analytics, and performance.
You can manage cookie preferences through your browser settings or the Squarespace cookie banner.

6. Sharing Your Information

We only share your personal data with trusted third parties when necessary:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery partners

  • Email marketing platforms (if you subscribe)

  • Squarespace (website hosting & analytics)

These providers are required to keep your information secure.

7. How We Store and Protect Your Data

We take appropriate security measures to protect your data, including encryption, secure servers, and restricted access controls.
We retain your information only for as long as necessary for the purposes outlined in this policy or as required by law.

  • Invoice data is kept for a minimum of 6 years as required under UK Law

8. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (for marketing)

  • Request data portability

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, email us at hello@suffolkmeadow.co.uk.

9. Marketing Communications

We will only send marketing updates if you have explicitly opted in.
You can unsubscribe at any time by clicking the link in our emails or contacting us.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

Contact Us

If you have questions or concerns about your personal data, contact us:

Email: hello@suffolkmeadow.co.uk
Address: Suffolk Meadow Ice Cream, Suffolk, United Kingdom